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I Am the Forest, I Am The Tree

The Clustering of Customers, the Typing of People, From the One to the Many As a veteran of hundreds of hours of focus groups, sessions, store interceptions and onsite consumer reviews, I find a forest, but am I close enough to the tree? I was thinking about this the...

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If You Go Somewhere.

Get In There. Get Dirty. Get Deep. Digging Into Experience and Brand Learning. The Strategy of Story, Name, Journey. In every moment, there is a journey. The tiny steps of an instant, make up the chronology of a stride to the cartography of a longer journey, a path...

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Love the New

And Recall the Old Strategies of brand innovation and evolution patterning. Newness. Wowness. Feelingness. Going forward and going back in the quest for the newness of change. IN THE JOURNEY OF ANY ONE, THE QUEST FOR THE NEW WILL BE IN THE HEART, AND THE HEAT, OF...

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Spice, Perfume, Taste, Scent and Strategic Design

The Craft of Making Senses In the spirit of sensate journey, being out there, I was digging around in the basement of an old building in NYC, down south, Soho way. Late 1800s -- a subway nexus, just off Houston. While I was there, looking for stories, things happened....

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Where are you?

Defining locality and brand presence What is on the surface and lies beneath? I was walking in the dark -- that, a metaphor unto itself -- and looking on the street, with the light filtering and flickering in the wind-riven trees, casting quivering shadows in the...

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Could you feel me?

Feeling in the world of design, sensation and brand In the midst of scientific tabulation, the downloading of massive arrays of data, the swirls of crowds, the whorls of trend and the waves of movement, it might be said that ultimately it will come down to one thing:...

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